Refund policy

Returns and refunds

Change of mind
Underwear is a personal hygiene item, so we don't accept returns or exchanges for change of mind, including for the wrong size. Please check the size chart on the product page before you order. If you're not sure which size to pick, email us at hello@trenwick.com.au and we'll help.

Faulty, damaged or wrong items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your order arrives faulty, damaged, significantly different from its description, or you received the wrong item, you're entitled to a replacement or a refund.

To make a claim, email hello@trenwick.com.au within 30 days of delivery with your order number and a photo of the problem. In most cases we won't need you to send the item back. If we do, we'll tell you how and cover the cost.

Orders that don't arrive
If your order hasn't arrived within 25 business days of dispatch, contact us and we'll send a replacement or give you a full refund.

Cancellations
You can cancel your order for a full refund any time before it's dispatched. Email us with your order number as soon as possible.

Refunds
Approved refunds go back to your original payment method within 5–10 business days.

Nothing in this policy limits your rights under the Australian Consumer Law.